Frequently asked questions

Yes. Type any first or last name in the search box — any length, including accents, apostrophes and hyphens (O’Brien, Mary-Jane, Müller). You’ll see every design with your name instantly.

The preview shows your exact text and layout. Printed colors can look slightly different from your screen, and placement can vary by up to an inch.

Yes, if you email us within 2 hours of ordering at [email protected]. After that your order is in production and we print exactly what you entered, so please check the spelling before you pay.

Within 2 hours of ordering, yes — for a full refund. After 2 hours your item is already being made and can’t be cancelled.

Each extra item adds just $2 shipping, so the whole family ships together in one box. At checkout you can add another item of the same design (any name, style, color or size) for 20% off, all in the same order and the same box. Right after you order, you’ll also get a thank-you offer of 20% off another one.

All styles are unisex classic fit. Most people order their usual size. For a looser fit, or if you’re between sizes, go one size up. Women who prefer a fitted look often size down one.

On every product page (tap “Size chart”) and on our size chart page. Measure a shirt you already own, flat, and compare.

Because every item is printed with your name, we can’t accept exchanges or returns for size. Please check the size chart before ordering.

PayPal, Venmo, PayPal Pay Later, and all major debit and credit cards (Visa, Mastercard, American Express, Discover). All payments are processed securely by PayPal — we never see or store your card number.

No. At checkout, tap the black “Debit or Credit Card” button. A secure card form opens right on the page — enter your card and billing details and pay as a guest. You can leave “Create a PayPal account” unticked.

Check the card number, expiry date, CVV and billing ZIP code. If it still fails, try another card or PayPal, or ask your bank to approve the payment — some banks block first-time online purchases.

When you place your order. Your statement will show NAMETHREADS or PAYPAL *NAMETHREADS.

Search your email for “NameThreads” and ask family members whether they ordered. If you still can’t find it, email us with the date and amount before contacting your bank — we’ll look it up right away.

Production takes 2–5 business days. Orders to the US, UK and EU are printed in that region and ship in 3–7 business days, so most arrive within 5–12 business days. Other countries ship from the USA in about 7–15 business days. Allow 3–5 extra days between November 15 and December 31.

From $5.99 for the first item, plus $2 for each additional item. It depends on your country; the exact rate is shown on every product page and at checkout before you pay.

Yes, we ship worldwide. Orders to the UK and the EU are printed in our UK and EU print shops, so they arrive as fast as US orders. Other countries ship from the USA. We can’t ship to APO/FPO/DPO addresses.

We email your tracking number when your order ships. You can also use our Track order page with your email and order number.

Check around your door, with neighbors and your mail room, and contact the carrier — most packages turn up within 48 hours. If you added Shipping Protection, email us within 7 days of the delivery scan and we’ll reship once.

We’re sorry! Email us within 7 days of delivery with your order number and photos of the problem, the size label and the shipping label. We’ll send a free reprint. You don’t need to send anything back.

No — every item is personalized and made to order, so we can’t accept returns or exchanges for change of mind or size. See our Refund & return policy for what we do cover.

Approved refunds go back to your original payment method in 5–10 business days, depending on your bank or PayPal.

Turn it inside out, wash cold on a gentle cycle, and tumble dry low or hang dry. Don’t iron directly on the print, and don’t dry-clean.

Shirts are folded for shipping. Creases disappear after the first wash or a day on a hanger.